PassengerCenter.com, General Terms and Conditions

General Terms and Conditions

I. PREAMBLE

PassCent Kft. (registration number: 02-09-088319, registration authority: National Tax and Customs Office, EU tax number:  HU32549009, statistical number:  32549009-7990-113-02, registered office: Moricz Zsigmond ter 5. 1. em. 11. ajto, 7622 Pecs, Hungary, hereinafter referred to as the "Service provider") hereby sets forth the following General Terms and Conditions (hereinafter referred to as the "GTC") for contracts concluded in connection with travel services provided within the framework of the company.

II. DEFINITIONS

Service provider: PassCent Kft. (registration number: 02-09-088319, registration authority: National Tax and Customs Office, EU tax number:  HU32549009, statistical number:  32549009-7990-113-02, registered office: Moricz Zsigmond ter 5. 1. em. 11. ajto, 7622 Pecs, Hungary) Electronic delivery address (email address): info@passengercenter.com.

Customer: any person who enters into a contract with the Service provider in relation to the Passenger transport service or the Travel assistance service, or who is entitled to use these services on the basis of such a contract.

Passenger transport service: a commercial activity provided by the Service provider to the Customer, whereby the Service provider, directly or through another trader, sells passenger   transport services in the course of a commercial economic activity between a specific departure station and a destination.

Travel assistance service: a commercial activity provided by the Service provider to the Customer, whereby the Service provider assists the Customer in planning the journey from the place of departure to the place of destination (hereinafter referred to as "point A to point B") in accordance with the Customer's previously communicated requirements, and, if the Customer so requests, the Service provider recommends the Customer to use the services of another trader. The Travel assistance service shall be deemed to have been provided upon the Service provider's sending to the Customer of the "Trip planning from point A to point B" plan package.

Service: the Passenger transport service and the Travel assistance service, collectively referred to.

Toll-free telephone assessment: an immediate communication procedure between the Service provider and the Customer in regard of the Travel assistance service, which is conducted to record the Customer's needs. The Toll-free telephone assessment means communication by voice message, which can be achieved through the use of social media platforms (e.g. Facebook), electronic applications that allow instant communication (e.g. WhatsApp) or by using a traditional telephone. During the Toll-free telephone assessment, the Service provider will endeavour to record all factors and circumstances that may affect the trip "from point A to point B". While the Service provider will do its best to fully identify the Customer's needs, the Customer is also responsible for providing all the necessary information to prepare the Travel assistance request summary.

Toll-free request for proposal: a document on the Website, which can be completed electronically by the Customer, in which the Customer can record its requirements for the Travel assistance service.

Travel assistance request summary: a written document sent electronically by the Service provider to the Customer after the Toll-free telephone assessment and the submission of the Toll-free request for proposal, in which the Service provider summarises the Customer's needs for the Travel assistance service, including all facts and circumstances that may affect the trip “from point A to point B”. The Travel assistance request summary shall include the following:

§ The Service provider's offer for the Service fee;

§ Facts, circumstances and data recorded during the Toll-free telephone assessment;

§ The electronic link that allows the Customer to access the General Terms and Conditions, the Privacy Policy and the Cookie Policy;

§ The data by which the Customer can pay the Service provider for the Service.

Contract: a contract between the Service provider and the Customer for the use of the Service.

Ticket: the document which entitles the Customer to use the Passenger transport service.

Vehicle: the vehicle used for the performance of the Passenger transport service and carrying the Customer.

Departure station: the embarkation point from which the Vehicle departs at the time of departure of the Passenger transport service.

Destination: the end point where the Vehicle arrives after the Passenger transport service has been performed.

Intermediate station: a point to embark and disembark from the Vehicle, designated by the Service provider between the Departure station and the Destination for the purpose of embarking and disembarking from the Vehicle.

Service fee: the fee payable by the Customer to the Service provider for the use of the Service.

Bank transfer: a method of payment by which the Customer can pay the Service fee. A Bank transfer can be made using the following bank details.

Addressee: PassCent Kft.

Account holder financial institution: CIB Bank Zrt.

Team guide: a person appointed by the Service provider to manage the fulfilment of the Passenger transport service at the Departure station, Destination, Intermediate stations and on the Vehicle and to supervise compliance with the provisions of the Contract.

Website: the website operated by the Service provider for the provision of the Service, address: www.passengercenter.com.

III. SPECIAL CONTRACTUAL PROVISIONS FOR THE TRAVEL   ASSISTANCE SERVICES

For the purposes of the provisions set out in paragraphs 1 to 3 of this Clause III, the Service shall be understood to mean only the Travel assistance service.

1. Order, conclusion of the Contract

1.1 The Customer may submit its request for the Service to the Service provider by means of a free telephone inquiry or by submitting a Toll-free request for proposal.

1.2 The Service provider shall record all the Customer's expectations for the use of the Service during the Toll-free telephone assessment. By initiating the Toll-free telephone assessment, the   Customer consents to the Service provider recording the content of the telephone conversation in writing. The fact that the assessment is free of charge means that the Service provider does not charge a Service fee for the provision of the Toll-free telephone assessment.

1.3 The Service provider shall send the Travel assistance request summary to the Customer within 48 hours of the completion of the Toll-free telephone assessment to the electronic delivery address   (email address) provided by the Customer.

1.4 The Service provider shall not be liable for any errors resulting from incorrect and/or inaccurate data provided by the Customer. The Service provider may correct the incorrectly entered data after consultation with the Customer and clear identification in order to ensure error-free performance of the Contract. The Service provider excludes its liability in the event that the Travel assistance request summary is not received on time because the Customer has provided an incorrect e-mail address or is unable to receive messages due to the storage space on his account being full.

1.5 The Customer may order the Service upon receiving the Travel assistance request summary by paying the Service fee.

1.6 The Contract is concluded between the Customer and the Service provider upon payment of the Service fee.

1.7 Within 48 (forty-eight) hours of the conclusion of the Contract, the Service provider shall send a "Trip planning from point A to point B" plan package electronically to the email address provided by the Customer, as a performance of the Service, which shall be in full compliance with the Travel assistance request summary.

2. Defective performance, liability

2.1 If the Customer notices a Defective performance other than the terms and conditions agreed by the Service provider, the Customer shall notify the Service provider in writing of its claim immediately upon detection, but no later than 8 (eight) days after the Defective performance was detected (written complaint). A written complaint shall be deemed to have been communicated if the Service provider acknowledges receipt of the written complaint to the Customer within the time   limit set out in this clause, failing which, on the 6th (sixth) day following the date of the acknowledged sending of the written complaint.

2.2 The Service provider shall inform the Customer of its position on the written complaint within 15 (fifteen) days of the communication of the written complaint by electronic message.

2.3 The Customer (Consumer) may, in case of rejection of its complaint, initiate the proceedings of an authority or conciliation body, as described in Clauses IV 4.5.1. and 4.5.2.

2.4 The Service provider excludes its liability for the services of other merchants that may be offered in the "Trip planning from point A to point B" plan package. The Customer acknowledges that the Service provider will make recommendations in the "Trip planning from point A to point B" plan package, but may order the service offered by other merchants at its own discretion on the basis of the recommendation. The Customer will act prudently if, prior to using the services of any trader, it gets aware of the contractual conditions applicable to the service, the provisions of the traders' published terms and conditions.

3. Fee of the Service

3.1 The amount of the Service fee shall be communicated by the Service provider in the Travel assistance request summary.

3.2 The currency of the Service fee shall be Hungarian Forint (HUF) or Euro (EUR). The Service provider may specify the Service fee in both Hungarian Forint and Euro in the Travel assistance   request summary, and the Customer may choose to pay the Service Fee in any of these currencies.

3.3 The Service fee shall include all costs incurred by the Service provider in connection with the provision of the Service and the amount of the General Sales Tax (VAT) in accordance with the   legislation in force at the time.

3.4 The Customer may pay the Service fee by bank transfer.

3.5 Bank transfer:

3.5.1 In case of bank transfer, the Customer shall pay the Service fee to the payment account specified in these GTC.

3.5.2 In case of Bank transfer, the Service fee shall be deemed to have been paid when it has been credited to the Service provider's payment account.

3.5.3 If the Service fee is not paid in full, the Service provider shall consider that the Customer does not wish to enter into the Contract.

3.5.4 The Service provider shall enclose an invoice for the Service fee with the "Trip planning from point A to point B" plan package or send it to the Customer by electronic message within 8 days of the confirmation being sent. The invoice of the Service provider shall comply with the provisions of the Hungarian legislation in force at the time.

IV. SPECIAL CONTRACTUAL PROVISIONS FOR   PASSENGER TRANSPORT SERVICES

For the purposes of the provisions set out in   paragraphs 1 to 6 of this Clause IV, the term Service shall be understood to   mean only the Passenger Transport Service.

1. Order, conclusion of the Contract

1.1 The Service can be ordered by filling in the form published on the Website operated by the Service provider, by sending an e-mail message or by filling in the data sheets of certain advertisements. By placing an order for the Service, the Customer accepts the Terms and Conditions unilaterally agreed by the Service provider and incorporated herein, as well as the Privacy policy and Cookie policy. The Service provider will send a written confirmation of receipt of the order within 48 (forty-eight) hours by electronic means to the email address provided by the Customer. The notification of receipt of the order shall not constitute the conclusion of the Contract. The Service provider shall not be liable for any errors due to incorrect and/or inaccurate data   provided by the Customer. The Service provider may correct the incorrect data in the order after consultation and clear identification with the Customer in order to ensure error-free performance of the Contract. The order and its confirmation shall be deemed to have been received by the Service provider or the Customer at the time when it becomes available to it. The Service provider excludes its liability for confirmation if the confirmation does not arrive on time because the Customer has entered a wrong e-mail address during the order process or because the storage space of the account is full and cannot receive messages.

1.2 The Contract shall be concluded between the Customer and the Service provider upon receipt of the order pursuant to Section 1.1 and payment of the Service fee, upon confirmation of the order   and the conclusion of the Contract by the Service provider.

1.3 Upon the conclusion of the Contract, the Service provider shall send a written confirmation of the conclusion of the Contract within 3 (three) days by electronic means to the email address   provided by the Customer. The Service provider shall send the Customer the Ticket, the Customer can prove its right to use the Service by showing the Ticket. The confirmation shall contain the exact price and date of the Service and all relevant information concerning the trip.

1.4 If, at the time of placing the order, the Customer does not act or does not act exclusively on its own behalf, but also wishes to conclude the Contract on behalf of additional persons who wish to   use the Service, and the Customer does not provide a power of attorney from these additional persons, the Customer shall be fully liable for any damages and costs resulting from any unauthorized action. The Customer shall immediately provide all documents and information in its possession in connection with the Contract to the additional persons. By entering into the Contract, the Customer also declares that it and the persons on whose behalf it has ordered the Service are all natural persons using the Service for their own account and that it has read and understood the General Terms and Conditions and the Privacy policy and accepts them for itself and its passengers.

1.5 The Customer is entitled to transfer his right to participate to a third party, at the latest 168 (one hundred and sixty-eight) hours before the start of the Service, and shall inform the Service provider thereof in writing without delay and send the documents confirming the transfer.

2. Withdrawal by the Customer

2.1 The Customer shall be entitled to withdraw from the Contract before the start date of the Service by means of a unilateral written declaration without giving any reason. The notice of   withdrawal shall be sent to the electronic delivery address of the Service provider. The Service provider shall send the Customer an acknowledgement of receipt of the withdrawal within 5 (five) days of receipt by email. A withdrawal shall be deemed to be communicated if the Service provider has acknowledged receipt of the notice of withdrawal to the Customer within the time limit set out in this clause, failing which, on the 6th (sixth) day following the date of the certified sending of the notice of withdrawal.

2.2 As a result of the withdrawal, the Customer shall pay the following penalty fee in accordance with the date of withdrawal and the starting date of the Service:

§ In the event of withdrawal notified at least 61 (sixty-one) days prior to the Service start date, the Customer may withdraw from the Contract without payment of any penalty.

§ In the event of withdrawal notified between the 60th and 31st day prior to the Service start date, the Customer may withdraw from the Contract by paying a penalty equal to 50% of the Service fee.

§ In the event of withdrawal notified later than the 31st day prior to the Service start date, the Customer may withdraw from the Contract by paying a penalty equal to 100% of the Service fee.

2.3 If the Customer does not notify the Service provider of its withdrawal, but does not use the Service, it shall be obliged to pay the full price of the Service. If the Customer abandons the   Service at any Station without using the Service, the Customer shall not be entitled to a refund of the pro rata part of the Service fee.

2.4 In the event of cancellation or non-use of the Service without cancellation, the Customer shall also be liable to pay the Service provider for all costs incurred by the Service provider as a result of the Customer's cancellation or non-use of the Service without cancellation.

3. Withdrawal by the Service provider

3.1 The Service provider shall be entitled to withdraw from the Contract by a unilateral written declaration without giving any reason prior to the Service start date. The notice of withdrawal shall be sent by the Service provider to the electronic delivery address provided by the Customer at the time of booking. A withdrawal shall be deemed to be communicated on the date on which the Service provider sends the electronic notification to the Customer in a verifiable manner.

3.2 In the event of cancellation by the Service provider or failure of the Contract due to the fault of the Service provider, the Service provider shall reimburse the Customer in full, without deduction,   within 8 days, the total Service fee paid by the Customer.

3.3 In addition to the reimbursement of the Service fee, the Service provider undertakes to pay the Customer the following flat-rate compensation:

If the Service provider notifies the Customer of the cancellation/failure of the Contract only 48 (forty-eight) hours or less prior to the Service start date, the Service provider shall pay to the   Customer a lump sum compensation equal to 10% of the Service fee.

4. Defective performance

4.1 If the Customer notices a Defective performance other than the conditions set up by the Service provider, the Customer shall notify the Service provider in writing of its claim immediately upon detection, but no later than 8 (eight) days after the Defective performance was detected (written complaint). A written complaint shall be deemed to have been communicated if the Service provider acknowledges receipt of the written complaint to the Customer within the time limit set out in this clause, failing which, on the 6th (sixth) day following the date of the acknowledged   sending of the written complaint.

4.2 If the Customer notices a Defective performance at the Departure station, the Destination, the Intermediate station or on the Vehicle, it shall immediately notify the Team guide orally. If the Defective performance cannot be corrected or remedied on the spot by the Team guide, the Team guide shall, at the request of the Customer, record the notification. The on-the-spot report shall be used only to record the Customer's complaint, but shall not constitute an admission of the Defective performance and shall not contain the Service provider’s position on the complaint. In the event that a Team guide is not travelling on the Vehicle, the Customer may lodge a complaint regarding the Defective performance as set out in Clause 4.1.

4.3 The Service provider shall inform the Customer of its position on the written complaint and the minutes of the on-site complaint within 15 (fifteen) days of the date of the written complaint and the date of the minutes by electronic message.

4.4 The Customer (Consumer) may, in the event of the rejection of its complaint, initiate proceedings before an authority or a conciliation body with its complaint, as follows (no general declaration of submission has been made by the Service provider):

4.4.1 The Consumer may lodge a complaint with the consumer protection authority:

Pursuant to Article 45/A (1)-(3) of the Consumer Protection Act and the Government Decree No. 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office of the Capital and County shall act as the general consumer protection authority.

4.4.2 In the event of a complaint, the Consumer has the possibility to contact the conciliation body competent for its place of residence or stay:

Budapesti Békéltető Testület

Budapest

Budapesti Békéltető Testület

Address: 1016 Budapest, Krisztina krt. 99.

Phone: (1) 488-2131

Fax: (1) 488-2186

Webpage: https://bekeltet.bkik.hu/

E-mail: bekelteto.testulet@bkik.hu

Baranya Vármegyei Békéltető Testület

Pécs

Baranya Vármegyei Békéltető Testület

Address: 7625 Pécs, Majorossy Imre u. 36.

Phone: (72) 507-154; (20) 283-3422

Fax: (72) 507-152

Webpage: www.baranyabekeltetes.hu

E-mail: info@baranyabekeltetes.hu, kerelem@baranyabekeltetes.hu

Borsod-Abaúj-Zemplén Vármegyei Békéltető   Testület

Miskolc

Borsod-Abaúj-Zemplén Vármegyei Békéltető   Testület

Address: 3525 Miskolc, Szentpáli u. 1.

Phone: (46) 501-091 (új ügyek); 501-871 (cases   in progress)

Webpage: www.bekeltetes.borsodmegye.hu

Email: bekeltetes@bokik.hu

Csongrád-Csanád Vármegyei Békéltető   Testület

Szeged

Csongrád-Csanád Vármegyei Békéltető   Testület

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone: (62) 554-250/118 mellék

Fax: (62) 426-149

Webpage: www.bekeltetes-csongrad.hu

E-mail: bekelteto.testulet@csmkik.hu

Fejér Vármegyei Békéltető Testület

Székesfehérvár

Fejér Vármegyei Békéltető Testület

Address: 8000 Székesfehérvár, Hosszúséta tér   4-6.

Phone: (22) 510-310

Fax: (22) 510-312

Webpage: www.bekeltetesfejer.hu

E-mail: bekeltetes@fmkik.hu; fmkik@fmkik.hu

Győr-Moson-Sopron Vármegyei Békéltető   Testület

Győr

Győr-Moson-Sopron Vármegyei Békéltető   Testület

Address: 9021 Győr, Szent István út 10/a.

Phone: (96) 520-217

Webpage: https://gymsmkik.hu/bekelteto

E-mail: bekeltetotestulet@gymskik.hu

Hajdú-Bihar Vármegyei Békéltető Testület

Debrecen

Hajdú-Bihar Vármegyei Békéltető Testület

Headquarters: 4025 Debrecen, Petőfi tér 10.

Address of administartion: 4025 Debrecen   Vörösmarty u. 13-15.

Phone: (52) 500-710; (52) 500-745

Fax: (52) 500-720

Webpage: https://www.hbmbekeltetes.hu

E-mail: bekelteto@hbkik.hu

Pest Vármegyei Békéltető Testület

Budapest

Pest Vármegyei Békéltető Testület

Address: 1055 Budapest, Balassi Bálint u. 25.   IV/2.

Phone: +36 1 792 7881

Webpage: www.pestmegyeibekelteto.hu; www.panaszrendezes.hu

E-mail: pmbekelteto@pmkik.hu

5. Service fee

5.1 The amount of the Service fee will be published by the Service provider on the Website.

5.2 The currency of the Service fee is Hungarian Forint (HUF) or Euro (EUR). The Service provider may specify the Service fee in both Hungarian Forint and Euro on the Website, the currency in which the Service fee is paid shall be agreed with the Customer in advance.

5.3 The price of the same Service may vary with regard to the time of ordering and the number of seats available for reservation, but the Service provider shall not be entitled to unilaterally change the price of the Service after the conclusion of the Contract.

5.4 The Customer acknowledges that it is irrelevant for the determination of the price of the Service whether the Customer starts or finishes the use of the Service at any Station, as the price of the Service is the same for all pick-up and drop-off points at the time of the order.

5.5 The Service fee includes all costs incurred by the Service provider in connection with the provision of the Service and the amount of the General Sales Tax (VAT) in accordance with the   legislation in force at the time.

5.6 The Customer may pay the Service fee by bank transfer.

5.7 Bank transfer:

5.7.1 In the case of bank transfer, the Customer shall pay the Service fee to the payment account specified in these GTC within 2 days of the confirmation of receipt of the order by the Service provider.

5.7.2 In the case of a bank transfer, the Service fee shall be deemed to be paid when it has been credited to the Service provider's payment account.

5.7.3 If the Customer fails to pay the Service fee in full within the above time limit, the Service provider shall consider that the Customer has withdrawn his order and does not wish to conclude the Contract.

5.8 The Service provider shall enclose with the confirmation of the conclusion of the Contract, or send to the Customer by electronic message within 8 days of the date of the confirmation, the   invoice for the Service fee. The invoice of the Service provider shall comply with the provisions of the Hungarian legislation in force at the time.

5.9 The Customer acknowledges that the Service fee does not include any personal, property or travel insurance. The Customer shall, at its option, arrange for its own insurance.

6. Other obligations of the Customer

6.1 The Customer shall arrive at the Departure station (or at the Intermediate station if the Customer starts the Service at such) at least 20 (twenty) minutes before the scheduled departure   time of the Service in a condition suitable for travel, in order to allow the Service provider to check the right to use the Service and to ensure that all passengers are seated on the Service in good time. The Customer is not fit to travel if it is intoxicated or under the influence of a mind-altering drug. The Customer acknowledges that the Service provider excludes its liability for any failure to provide the Service in the event that the Customer does not arrive at the Departure Station (Intermediate station) at the time specified in this clause prior to the departure of the Vehicle or is not in a fit state to travel and is therefore unable to board the Vehicle.

6.2 The Customer acknowledges that it can prove its entitlement to travel by presenting the Ticket. The Ticket may be presented either by presenting the document sent electronically or by   presenting a hard copy of the document. The Ticket must be presented to the Team guide or to another person designated by the Service provider. If the Customer is not able to present the Ticket in any form at the Departure Station (Intermediate station) and, as a consequence, the Service provider is unable to verify the Customer's right to use the Service, the Customer shall   not be entitled to board the Vehicle and the Service provider shall not be liable for any failure to provide the Service. The Customer shall be liable for any damage caused by the delayed arrival.

6.3 The Customer is obliged to keep its personal identification documents and, in case of travel abroad, its valid travel document with it for the entire duration of the use of the Service. If the   destination of the Service is abroad, the Customer shall present its valid travel document to the Team guide or to another person designated by the Service provider before the departure of the Vehicle. In the absence of a valid travel document, or in the event of the Customer refusing to produce it, or if the Customer does not appear for the journey in a fit state to travel, the Service provider may withdraw from the Contract.

6.4 If the Customer's Ticket is meant for a specific seat, the Customer shall be entitled to occupy only the seat specified on the Ticket.

6.5 The Customer shall ensure the protection of the technical condition of the Vehicle and the persons and property of other passengers throughout the entire period of use of the Service, keep the environment clean, and place the waste generated in the designated waste container. The Customer shall not endanger the safety of other persons or property when boarding or disembarking the Vehicle, the order of boarding and disembarking shall be determined by the Service provider and shall be observed by the Customer. The Customer shall ensure that its luggage is placed in the designated luggage storage area or loading area on the Vehicle in such a way that the luggage does not cause damage to the person or property of others. A maximum of one piece of hand luggage (max. 5 kg; dimensions: 40 cm x 30 cm x 40 cm) and one piece of luggage weighing a maximum of 18 kg per person may be carried on board the Vehicle. The Service provider may refuse to accept on board or in the loading area of the Vehicle any baggage exceeding the permitted number and weight. The Service provider shall not be liable for any damage suffered by the Customer as a result of the refusal to accept the parcel.

6.6 The Customer undertakes to compensate for any damage caused to the Vehicle or other passengers' property for which it is responsible.

6.7 The Customer undertakes, for the entire duration of the use of the Service, not to disturb other passengers’ peace of mind, not to engage in blatantly anti-social behaviour, and to refrain from   racist, exclusionary or anti-social manifestations leading to unlawful activities.

6.8 If the Service is provided by the Service provider using a railway train, the Customer undertakes to comply with the provisions of the current Passenger Transport Operating Rules of MÁV-START Vasúti Személyszállító Zártkörűen Működő Részvénytársaság, which are available on the website of MÁV-START Zrt. (www.mavcsoport.hu) and at its stations. If the Service is provided by the Service provider with the assistance of another trader and the conditions of use of the Service have been published by this trader, the Service provider shall inform the Customer of the trader's conditions of use, if available to it, at the same time as the Ticket is sent, but at the latest 48 (forty-eight) hours before the Service is used. The Customer undertakes to familiarise itself with and to comply with these conditions.

V. VIS MAIOR

1. Neither party shall be in breach of contract if the performance of its obligations is prevented by force majeure occurring after the date of conclusion of the Contract. Force majeure shall be deemed to include, in particular, acts of God, strikes or other industrial disturbances, wars, whether declared or not, blockades, riots, insurrections, epidemics, landslides, earthquakes, storms, lightning, floods, riots, explosions, suspension or interruption of the operation of the Service for technical reasons or as a result of an act of public authority, any event or circumstance arising under any applicable law or regulation which was not reasonably foreseeable at the time of the commitment and other similar unforeseeable events which are beyond the control of either party and which the parties cannot reasonably avoid.

2. If one of the parties is prevented by force majeure, it must make every effort to fulfil its contractual obligations with minimum delay, avoiding the effects of the impediment.

3. The parties shall inform each other without delay of any force majeure circumstances (in particular, in the event of a strike, work stoppage, cancellation, technical failure, unforeseen   reduction in frequencies, changes to timetables, routes, stops, technical disruption or other causes, or acts of malicious behaviour) affecting the performance of their obligations, specifying the nature, probable duration and likely impact of the circumstances.

4. If significant delays occur during the journey due to technical or weather conditions or other technical reasons (technical breakdown, weather, road conditions, border crossing, etc.), the   Service provider shall not be liable for them. The Service provider shall be obliged to take measures to remedy the fault, taking into account all possible measures. For reasons of expediency, the Service provider reserves the right to change the route.

VI. MISCELLANEOUS AGREEMENTS

1. The parties undertake to settle their disputes between themselves, primarily amicably, out of court.

2. In matters not covered by the GTC, the relevant provisions of the Hungarian Civil Code and other relevant legislation shall prevail.

3. These GTC shall enter into force on 11 March 2024 and shall remain in force until revoked or amended. Any amendments to these GTC will be published by the Service provider on the Website. The amendments shall not affect previously concluded contracts, i.e. the amendments shall not have retroactive effect.

4. The full text of these GTC is available on the Service provider's Website. Any amendments to these GTC shall be published on the Website 8 (eight) days before the entry into force of the   amended provisions.

5. The Service provider's Privacy policy and the Cookie policy are integral parts of these GTC. In each case, the Customer must accept the provisions of the GTC, the Privacy policy and the Cookie policy separately in order to conclude the Contract.

In case of any discrepancy or inconsistency between the English and Hungarian versions, the Hungarian version of the contract shall prevail.

Pecs, 2nd May 2024

PassCent Kft.

Service provider